Course Objectives
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Certified Service Advisor Training Program. The ultimate online value based selling system.
Objective of the Course - Make more Money!
1) Learn why customers buy.
2) Develop new skills to present value in the multi-point inspection.
3) Develop new skills to create "benefit based" presentations customers love.
4) Develop new skills to overcome real world objections.
Graduates of this course earn certification in Service Advisor Sales and Process Training.
Sessions
- 86 lessons
- Welcome
- Section 1 - Why Customers Buy Workbook
- Closing Ratio
- Closing Ratio Quiz
- Service Advisor Training
- Service Advisor Training Quiz
- How it Works
- How it Works Quiz
- Selling Opportunities
- Selling Opportunities Quiz
- Like and Trust
- Like and Trust Quiz
- Customer Desires
- Customers Desires Quiz
- Value Proposition
- Value Proposition Quiz
- Needs and Wants
- Needs and Wants Quiz
- Customer Advocate
- Customer Advocate Quiz
- Features and Benefits
- Features and Benefits Quiz
- Features and Benefits Continued
- Features and Benefits Continued Quiz
- Features and Benefits Quiz Review
- Features and Benefits Part 3
- Features and Benefits Part 3 Quiz
- Features and Benefits Exercise Review
- Features and Benefits Exercise Quiz
- Priceless Oil Change
- Priceless Oil Change Quiz
- Features and Benefits Dealership Review
- Features and Benefits Dealership Review Quiz
- Features and Benefits Power Statement
- Features and Benefits Power Statement Quiz
- Feature and Benefits Dealership Power Statement Cont.
- Features and Benefits Dealership Power Statement 2 Q's
- Features and Benefits of You
- Features and Benefits of You Q's
- Feature and Benefits of You Review
- Features and Benefits of You Review Q's
- Power Statement About You
- Features and Benefits Final Review
- Features and Benefits Final Review Quiz
- Why Customers Buy
- Why Customers Buy Q's
- Section 2 - Multi-Point Inspections Workbook
- MPI - The Power of Words
- MPI Influence of Words - Recommendations
- MPI Influence of Words Q's
- MPI Presentation Introduction
- MPI Presentation - Value Based Multi-Point Inspection Presentation
- MPI Presentation Introduction Q's
- MPI Bonus Story
- MPI Bonus Story Q's
- MPI Review
- MPI Review Quiz
- Section 3 - Creating Amazing Presentations Workbook
- ABCs of Educating
- Leader ABC Q's
- Leader ABC Full Graphic Presentation
- ABC Full Graphic Presentation Quiz
- Diagnostic Charge
- Diagnostic Charge Student Response
- Adding the Cost
- Adding the Cost Q's
- ABC Final
- ABC Exercise Book
- Sample Script
- Document the Results
- Document Results Q
More information
The Go Steve Shaw Training material and courses are certainly the Best in the Business! Steve Shaw pioneered the remote training session for new car dealerships and repair shops. He has perfected this method with over 7 years of Remote training services, and exclusively hosts the remote training sessions. Take a moment to watch the video.